Applying ICAO’s Human Performance Guidance for Regulators

2-day course | Classroom & In-company training, or
3-day course | Virtual training (5-hour daily sessions)
  • Understand ICAO’s Human Performance principles
  • Explore Human Performance considerations within the operational environment
  • Understand a Systems Thinking approach to aviation safety
Start Date End Date Venue Price (Excl. VAT) Availability Book
26/11/2024 28/11/2024 Online £910.00 More than 5 places Book
What is ICAO’s Human Factors Guidance for Regulators?

The International Civil Aviation Organisation (ICAO) provides guidance for regulators on human performance.  The guidance focuses on ensuring that regulations address human factors that can impact aviation safety. It emphasises the need to consider human performance limitations and capabilities in areas such as training, licensing, and scheduling of flight crew.

Regulators are encouraged to establish standards and procedures that account for fatigue management, stress, workload, team coordination, and communication. The guidance also highlights the importance of continuous monitoring, investigation, and analysis of human performance related incidents to identify areas for improvement. Ultimately, the objective is to promote a safety culture that integrates human factors principles into aviation regulations and operations.

Course Overview

ICAO Standards and Recommended Practices (SARPS) include requirements to support Human Performance.

This course provides delegates with a detailed understanding of ICAO’s manual for Human Performance for Regulators (Doc.10151) and to use this guidance to develop regulatory material and oversight approaches to support human performance as part of ensuring system safety.

The course will introduce the manual and the concepts of complexity and systems thinking, as well as the five ICAO human performance principles and Human Centred Design (HCD) within Part One of the manual. It will then detail the approaches in Part Two of the manual, which focuses on how to include human performance requirements into regulatory approaches. This details the application of the guidance from State Safety Programme to national law, approval processes (people, systems, processes) and oversight techniques.

It will focus on joining up the influences on human performance from a systems thinking perspective. Delegates will develop an understanding of how the regulatory approach can fundamentally support people to do their best on the day and within all the different operational environments and deliver a safe aviation system.

This course is focused on regulatory staff, from those who decide what regulatory approach is needed, those who approve people, processes, and systems to those who oversee the regulated environment.

It will also benefit service providers to support their understanding of regulatory requirements and the ways that they can better support human performance within their organisations. It will also be useful for anyone interested in taking a broader perspective on optimising human performance within complex socio-technical systems. Regulatory staff and organisations from other industries may also benefit from this course.

  • Overview of ICAO Doc.10151 Human Performance Guidance for Regulators
  • Systems thinking
  • ICAO Human Performance Principles
  • Regulatory application of HP principles from State Safety Programme to oversight
  • Demonstration of HP considerations within the operational environment including within change management
  • Safety promotional activities to support HP across all areas of aviation

Through presentation and interactive discussion, by the end of this course, delegates will be able to demonstrate an understanding of:

  • Systems Thinking and its application to the aviation system
  • Relevance of ICAO’s Human Performance principles and HCD for regulators activities
  • Application of HP principles and systems thinking within of regulatory approaches e.g. high level law, policy development, guidance and promotional materials.
  • Application of human performance considerations and how to embed them into the approval of regulations related to people, systems, and processes
  • Identification methods for monitoring the ongoing demonstration of HP considerations within the operational environment

Delegates should an understanding of Human Performance / Human Factors requirements in relation to their organisation and working environment.

Meet your Instructors

Kathryn Jones

Effective Fatigue Risk Management Systems

Kathryn has worked in aviation since 1989 and is an aircrew fatigue management expert. Her experience includes: working for an airline; being a UK CAA auditor; and Head of Scheduling for the British Airline Pilots Union. Kathryn returned to the UK CAA in 2008 and has worked on flight time limitations and fatigue risk management systems and is currently focused on the delivery of the UK CAA’s human factors programme. She has been a member and chair of various European Aviation Safety Agency (EASA) rulemaking groups and International Civil Aviation Organisation (ICAO)’s Fatigue Risk Management and Human Performance Task Forces. Kathryn also holds a Masters in Air Safety Management.

Additional Information

Course delivery methods

We offer two different ways to attend this course:

  • Face-to-Face Classroom Course: Embrace the traditional learning method by attending our physical training venue. Benefit from direct interaction with our instructors and fellow participants, creating an immersive and hands-on learning experience. To book a classroom course, please check the booking table at the top of this page and select your preferred training venue location.
  • Instructor-Led Virtual Course: Enjoy the flexibility of attending this training remotely from your home or office with our live virtual course. Engage in interactive learning from anywhere in the world. We usually use WebEx or Zoom for our virtual courses. To attend this course virtually, look for the ‘online’ venue option in the booking table above.

Please note that course durations may vary slightly between our face-to-face and virtual deliveries. Please refer to the start and end date of your chosen course.

Our goal is to offer flexible, effective and convenient course delivery methods that suit your preferences and learning needs. Please choose the option that works best for you!

If you can’t see a classroom or virtual option, we likely haven’t released the next set of dates. Please get in touch to find out when we’ll announce the new dates, and we’ll be sure to keep you informed once they are available or even add you to our waiting list.

Bespoke Training

If you are interested in training on human performance or human factors but this course does not meet your needs, please contact us about the potential for a bespoke training option. While this type of training is best delivered in person, it is possible to consider bespoke online training options.

In-company delivery

We can also tailor this training course to suit your organisation’s training requirements. These bespoke training packages can be delivered at your organisation’s location – almost anywhere, worldwide. Please Contact us for more information and to discuss your requirements.

VAT information

Please ensure you have your company VAT number available when booking. For additional information regarding VAT please click here.


To help make your decision about booking training with CAAi, we have put together a list of frequently asked questions.

If your question isn’t answered, please get in touch and speak to a member of our training team.

Questions and Answers

Course Reviews

No reviews yet

Other courses you might be interested in

Human Factors in Aviation Maintenance

This course provides delegates with an overview of Human Factors principles specific to aviation maintenance. It is designed to explore the practical application of the EASA Human Factors regulatory requirements. A series of interactive workshops will examine recent aviation events where the delegates will apply the taught Human Factors principles and models.

Human Factors Application in Aviation

This course provides delegates with a viewpoint on HF issues from a system perspective and how to practically seek to optimise the work of the people within the system. It will explore principles of human performance in line with the ICAO Human performance principles.

Let’s talk

If you’d like to speak with us about your training requirements,
our friendly team are here to help.
+44 (0)330 022 4401
View shopping cart