We pride ourselves on delivering the highest quality service possible and in accordance with best practice.
ISO 9001:2015 Quality Management System
ISO 9001:2015 sets out the criteria for a quality management system. This standard is based on a number of quality management principles including a strong customer focus, the motivation and implication of top management, the process approach and continual improvement. All of our services are ISO 9001:2015 Quality Management assured.
As part of our commitment to Quality and providing a high standard of service to our customers, we do recognise that sometimes things can go wrong and we have a Complaints Procedure to address any issues you may have. Complaints can be received by email/post, via our website, or verbally. If the initial complaint is made verbally we will ask you to follow this up in writing to your principal contact within CAAi and/or Quality Manager. Your complaint will be investigated, and a response sent to you within 20 working days with the outcome of our investigation and any preventative/corrective actions taken to rectify your issues. If you need any further information on this or any other aspect of our Complaints Procedure, please contact our Quality Manager.
ICAO TRAINAIR PLUS Corporate Partnership
CAA International (CAAi has been awarded Corporate Partnership status on the ICAO TRAINAIR PLUS Programme.
Under a Memorandum of Understanding signed in September 2020, CAAi and ICAO jointly create and deliver courseware consistent with the Chicago Convention, ICAO’s Standards and Recommended Practices (SARPs) and relevant ICAO guidance material.
TRAINAIR PLUS is a cooperative network of civil aviation training organisations and partners, cooperating to develop and deliver professional training courses based on ICAO methodology. TRAINAIR PLUS supports the ICAO Next Generation of Aviation Professionals (NGAP) strategy by enabling and supporting the use of modern, competency-based training and learning technologies, promoting best practice methods and standards to meet regulatory requirements (SARPs and national regulations).
Accredited provider of short courses by British Accredited Council
British Accredited Council provides a comprehensive quality assurance scheme for independent further and higher education in the UK. The accreditation is recognised all over the world by students, agents and government officials as the clearest mark of educational quality in the private sector. The accreditation scheme for short course providers is designed to recognise the particular qualities and distinctive character of providers.
EASA Virtual Academy Member
The EASA Virtual Academy is part of EASA’s efforts to ensure that harmonised and high-quality training is available especially to National Aviation Authorities (NAAs) staff. The EASA Virtual Academy includes only regulatory courses that support the qualification of Member States’ NAAs personnel involved in approval and oversight activities (inspectors). There are currently four training providers approved by EASA to deliver some or all of the courses and CAA International is proud to be one of them.
City & Guilds Assured
City & Guilds is a household brand and a global leader in skills development. Over one million people earn a City & Guilds qualification every year, providing them with the skills they need to thrive in the workplace.
All our Aviation Security training courses have achieved City & Guilds Assured status. Assured status provides validation and recognition for both the training provider and the learner, it is a symbol of learning excellence and quality and is reassurance that the training undertaken meets best practice standards.
Any person who successfully completes an assured programme will get a City & Guilds certificate. This demonstrates that the person has completed and been successful in training to a specific standard. The City and Guilds brand is recognised worldwide too, so an assured certificate has value in any country.
Basically, ‘assured’ is a quality stamp that says “yes”, this programme meets the high standards of City & Guilds, and that they are happy to certificate it.