We pride ourselves on delivering the highest quality service possible and in accordance with best practice. Take a look at our industry accreditations.
ISO 9001:2015 Quality Management System
ISO 9001:2015 sets out the criteria for a quality management system. This standard is based on a number of quality management principles including a strong customer focus, the motivation and implication of top management, the process approach and continual improvement. All of our services are ISO 9001:2015 Quality Management assured.
You can download our ISO 9001:2015 certificate of conformity here.
As part of our commitment to Quality and providing a high standard of service to our customers, we do recognise that sometimes things can go wrong and we have a Complaints Procedure to address any issues you may have. Complaints can be received by email/post, via our website, or verbally. If the initial complaint is made verbally we will ask you to follow this up in writing to your principal contact within CAAi and/or Quality Manager. Your complaint will be investigated, and a response sent to you within 20 working days with the outcome of our investigation and any preventative/corrective actions taken to rectify your issues. If you need any further information on this or any other aspect of our Complaints Procedure, please contact our Quality Manager.
ICAO TRAINAIR PLUS Corporate Partnership
CAAi has been awarded Corporate Partnership status on the ICAO TRAINAIR PLUS Programme.
Under a Memorandum of Understanding signed in September 2020, CAAi and ICAO jointly create and deliver courseware consistent with the Chicago Convention, ICAO’s Standards and Recommended Practices (SARPs) and relevant ICAO guidance material.
TRAINAIR PLUS is a cooperative network of civil aviation training organisations and partners, cooperating to develop and deliver professional training courses based on ICAO methodology. TRAINAIR PLUS supports the ICAO Next Generation of Aviation Professionals (NGAP) strategy by enabling and supporting the use of modern, competency-based training and learning technologies, promoting best practice methods and standards to meet regulatory requirements (SARPs and national regulations).
British Accreditation Council
British Accreditation Council provides a comprehensive quality assurance scheme for independent further and higher education in the UK. The accreditation is recognised all over the world by students, agents and government officials as the clearest mark of educational quality in the private sector. The accreditation scheme for short course providers is designed to recognise the particular qualities and distinctive character of providers.
City & Guilds Assured
City & Guilds is a household brand and a global leader in skills development. Over one million people earn a City & Guilds qualification every year, providing them with the skills they need to thrive in the workplace.
Most of our Aviation Security training courses have achieved City & Guilds Assured status. Assured status provides validation and recognition for both the training provider and the learner, it is a symbol of learning excellence and quality and is reassurance that the training undertaken meets best practice standards.
Any person who successfully completes an assured programme will get a City & Guilds certificate. This demonstrates that the person has completed and been successful in training to a specific standard. The City and Guilds brand is recognised worldwide too, so an assured certificate has value in any country.
Basically, ‘assured’ is a quality stamp that says “yes”, this programme meets the high standards of City & Guilds, and that they are happy to certificate it.
