We pride ourselves on delivering the highest quality service possible and in accordance with best practice.
Take a look at our industry accreditations and awards.
We are committed to continual improvement and professional development. As a testament to our high standards and ethos of providing a quality service, we are a member of a number of professional organisations and trade bodies. Our staff are also able to demonstrate their expertise through individual professional accreditations.
- British Accreditation Council
- British Aviation Group
- Feefo Platinum Service Award
- ICAO TRAINAIR PLUS
- ISO 9001:2015
- Training Organisation of the Year Award
British Accreditation Council
British Accreditation Council provides a comprehensive quality assurance scheme for independent further and higher education in the UK. The accreditation is recognised all over the world by students, agents and government officials as the clearest mark of educational quality in the private sector. The accreditation scheme for short course providers is designed to recognise the particular qualities and distinctive character of providers.
British Aviation Group
We are a member of the British Aviation Group. The British Aviation Group is the leading representative body for British companies involved in aviation and airport development and operations. The British Aviation Group provides world class expertise to meet the challenges of the global aviation industry, creating the airports of the future.
Feefo Platinum Service Award
CAAi has been awarded the 2022 and 2023 Feefo Platinum Trusted Service award in recognition of exceptional customer excellence for its training services. Platinum Trusted Service awards are issued to organisations that achieve an average customer service rating of at least 4.5 out of 5 for three consecutive years.
ICAO TRAINAIR PLUS
CAAi has been awarded Corporate Partnership status on the ICAO TRAINAIR PLUS Programme.
Under a Memorandum of Understanding signed in September 2020, CAAi and ICAO jointly create and deliver courseware consistent with the Chicago Convention, ICAO’s Standards and Recommended Practices (SARPs) and relevant ICAO guidance material.
TRAINAIR PLUS is a cooperative network of civil aviation training organisations and partners, cooperating to develop and deliver professional training courses based on ICAO methodology. TRAINAIR PLUS supports the ICAO Next Generation of Aviation Professionals (NGAP) strategy by enabling and supporting the use of modern, competency-based training and learning technologies, promoting best practice methods and standards to meet regulatory requirements (SARPs and national regulations).
ISO 9001:2015 Quality Management System
ISO 9001:2015 sets out the criteria for a quality management system. This standard is based on a number of quality management principles including a strong customer focus, the motivation and implication of top management, the process approach and continual improvement. All of our services are ISO 9001:2015 Quality Management assured.
As part of our commitment to Quality and providing a high standard of service to our customers, we do recognise that sometimes things can go wrong and we have a Complaints Procedure to address any issues you may have. Complaints can be received by email/post, via our website, or verbally. If the initial complaint is made verbally we will ask you to follow this up in writing to your principal contact within CAAi and/or Quality Manager. Your complaint will be investigated, and a response sent to you within 20 working days with the outcome of our investigation and any preventative/corrective actions taken to rectify your issues. If you need any further information on this or any other aspect of our Complaints Procedure, please contact our Qualit
Training Organisation of the Year Award – Aviation Security
In 2021, CAAi was awarded aviation security ‘Training Organisation of the Year Award’ at the Emirates AVSEC Global 2021 Symposium and Awards. CAAi was recognised for its outstanding contribution to aviation security training. Notably, CAAi’s training programmes to support ICAO’s Year of Security Culture in 2021 and CAAi’s work to educate and upskill aviation regulators and regulated entities on aviation security regulation, oversight, and compliance.