Booking a course
What courses do you offer?
To view our full list of training courses, please take a look at our training course portfolio.
How do I book a training course?
All our courses can be booked direct on our website. For our course schedule, please visit https://caainternational.com/training-services/upcoming-training-courses/
If you would like to discuss an in-company or tailored training course, please get in touch.
Why can I not see a course?
To allow you to comfortably browse our entire course catalogue, you will be able to select filters on the left side of the page. Please ensure that all filters are marked as not selected, when you have problems finding a course you are looking for.
Alternatively feel free to contact our training team directly to discuss what courses we can recommend you. We can also offer tailored training courses in case you can’t find what you are looking for, so please do get in touch with us to discuss. You will also be able to find out more information on the tailored training services we offer on our dedicated page.
We look forward to hearing from you either via email on training@caainternational.com or via telephone on +44 (0)330 022 4401.
If the course is full, will I automatically be transferred to the next available one?
Should a course you have selected already be full, please get in contact with the training team and we will explore options.
Will I have to prepare anything for the course?
Some courses will require you to do some preparatory work in advance of the course. You will be able to find all details relating to your selected course on our CAAi Training portal.
We will send you log in details to our CAAi Training portal as soon as your place on the course has been confirmed. Please feel free to contact our friendly training team anytime if you have any questions regarding this system or your booking in general. Our team will be happy to assist you with further details and can be contacted either via email on training@caainternational.com or via telephone on +44 (0)330 022 4401.
Will there be an exam?
Our courses do not currently include an exam.
How will I know where the course will take place and how to get there?
We will send you an email with instructions on where the course will take place, how to get there and other useful information, a few weeks before your course.
Please note that we will only send these instructions to fully confirmed delegates, so please ensure on-time payments in case of paying via invoice.
If you have any other questions relating to your course location, please do also feel free to contact us anytime on training@caainternational.com or via +44 (0)330 022 4401.
What are your terms and conditions?
You can download (pdf) our training course terms and conditions here.
Do you have a diversity and inclusion policy?
Yes. Our diversity and inclusion policy can be found in our terms and conditions.
During the course
How do I get to the training centre?
For details and travel advice, please visit our training centre webpage.
What do I need to do when I arrive at Aviation House?
Delegates will need to complete the declaration on arrival at Aviation House to confirm they are COVID-19 symptoms free and feeling well. You will be then collected and escorted to the training room. Our courses usually start at 9:00 am. We recommend arriving at least 15 minutes before the start of the course.
Will refreshments and lunch be provided?
Yes. Refreshments and lunch are included with the course. Please let us know if you have any special dietary requirements.
Will I get a certificate of attendance?
We will be able to issue you with a certificate of attendance at the end of the course. This will be sent to you via email to the address used with your registration. You will also be able to download your certificate at any point in the future, when accessing our Training portal.
If you have any questions on where to find the certificate or if you have not received your certificate, please contact our training team either via email on training@caainternational.com or via telephone on +44 (0)330 022 4401.
Payment and VAT
How can I pay for my booking?
Payment can be made online by debit/credit card (we do not accept AMEX), or by Invoice (BACS/Bank Transfer).
How will I know if I have to pay VAT (Value Added Tax)?
On all questions around VAT please also see our dedicated VAT page, which details in more detail who is required to pay VAT and who may be VAT exempt.
If you have any questions on VAT, please do feel free to contact our friendly training team directly either via email on training@caainternational.com or via telephone on +44 (0)330 022 4401. We will be happy to assist you with any questions or problems you may have on VAT.
Why did I receive an email to ask for more evidence on my tax status, even though I am a business from inside the EU?
To produce your invoice as swiftly and quickly as possible, we will use the European database to verify your tax information. However in cases where the database is unavailable, we may ask you to provide us with additional evidence of your tax status. This could be a copy of your tax registration certificate or comparable documentation.
If you have any questions on why this is required or how we can help you ease the process, please do get in touch with our training team, who will be happy to help. You can contact us either via email on training@caainternational.com or via telephone on +44 (0)330 022 4401.
If I booked a course, but can’t attend, will I receive a refund?
If you can’t attend a course you have already booked, please do contact us immediately to discuss your circumstances in more detail. You can contact our training team either via email on training@caainternational.com or via telephone on +44 (0)330 022 4401.
Attending from outside the UK
How can I get a visa letter to satisfy immigration around my reason for travelling to the UK?
If you will require a visa letter, please tick the box ‘visa letter’ during your check out process. As soon as your status is fully confirmed, we will send you your visa letter via email. Please ensure any outstanding payments are completed well before the training, to enable us to send you this letter as soon as possible.
Will the visa letter cover only the days that the course takes place, or does it allow extra travel time?
The visa letter will cover only the days of the training, but this does allow you to travel to the training. Please note though that the letter will not cover any additional days you may wish to stay in the UK.
If the course is cancelled, will I get a refund for my visa booking?
We always do our very best to avoid any changes to course dates. In the unlikely event that a date does have to change, we will not be able to refund any visa booking or other travel related costs. If you have any questions on this please do not hesitate to speak to our friendly training team, who will be happy to assist you with further details either via email on training@caainternational.com or via telephone on +44 (0)330 022 4401.
Will CAAi arrange my travel and hotel booking?
As part of our training, we will provide you with suggestions for nearby hotels and where applicable discounted rates. CAAi does however not arrange your travel for you.
If you have any questions relating to your travel or our training course in general, please contact our training team anytime, who will be happy to assist you with further details either via email on training@caainternational.com or via telephone on +44 (0)330 022 4401.
