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CAA International (CAAi) has won the Feefo Platinum Trusted Service award in recognition of exceptional customer excellence for its training services.

Since 2014, Feefo has recognised organisations that deliver exceptional experiences, using feedback from real customers.

This is the first year that CAAi has achieved Feefo’s prestigious Platinum Trusted Status, having been awarded Gold Trusted Status in 2020 and 2021, respectfully. Platinum Trusted Service awards are issued to organisations that achieve an average customer service rating of at least 4.5 out of 5 for three consecutive years.

Silke Buckley, Senior Manager of International Training Operations, commented:

“We are delighted to achieve this Platinum Service Award because it’s based on the feedback of our training delegates, who are the most important judges of all. Despite the challenges of COVID-19, we have continued to successfully deliver our training programmes to thousands of aviation professionals right across the globe – redesigning most of our classroom courses for virtual online learning. This award recognises the lengths we have gone to provide all our delegates with the best possible learning experience – even during a global pandemic.”

Sophie Jones, Head of Operations and Training, added:

“We are thrilled to have received this award, and I am proud of our entire training team and instructors for their flexibility and commitment to supporting our delegates and partners in their training needs. It’s a great achievement to have our efforts recognised by the people that matter most – our delegates. To have achieved this high level of service excellence consistency throughout a global pandemic makes it even more special.”

Congratulating CAAi on winning this year’s award, Kim Burgess, Head of Customer Success at Feefo, said:

“The Trusted Service Awards recognise organisations who go above and beyond to provide the very best customer experience. I’m so impressed by how our customers have overcome the challenges of the past two years. A particular congratulations to our Platinum Trusted Service winners. It’s an extremely tough challenge. I can’t wait to see what our customers achieve next year in 2022.”

Feefo is a leading global customer review and insights platform on a mission to empower its clients to understand how their customers experience their products or services.

For more information and press enquiries, please email international@caa.co.uk.

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UK Locations
Our Mailing Address Aviation House Gatwick Airport South West Sussex RH6 0YR T: +44 (0) 330 0224401 Our Registered Address Aviation House Beehive Ring Road Crawley West Sussex RH6 0YR
Malaysia Location
Malaysian Aviation Academy Department of Civil Aviation Jalan Pekeliling 2, 64050 Sepang Selangor, Malaysia T: +603 8777 9011
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