Consumer Protection

We can offer guidance on how states can ensure the rights of their air travellers and help protect the consumer’s money.

This support includes regulating the finances and fitness of travel organisers selling flights and package holidays, licensing airlines and enforcing European Council requirements in relation to their finances, nationality, liability of passengers for death or injury and insurance, enforcing certain other legal requirements and codes of practice for protection of airlines’ customers.

Key Contact

For more information or to discuss your requirements, please contact Jolanta Rekiel-Taylor

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UK Locations
Our Mailing Address Aviation House Gatwick Airport South West Sussex RH6 0YR T: +44 (0) 330 0224401 Our Registered Address Aviation House Beehive Ring Road Crawley West Sussex RH6 0YR
Malaysia Location
Malaysian Aviation Academy Department of Civil Aviation Jalan Pekeliling 2, 64050 Sepang Selangor, Malaysia T: +603 8777 9011
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