CAA International (CAAi) has secured the Feefo Platinum Trusted Service award for the third consecutive year,  in recognition of exceptional customer excellence for its training services.

Since 2014, Feefo has recognised organisations that deliver exceptional experiences, using feedback from real customers.

For the third consecutive year, CAAi has retained Feefo’s esteemed Platinum Trusted Status, having previously earned this recognition in 2023 and 2022, along with Gold Trusted Status in 2020 and 2021, respectively. Platinum Trusted Service awards are issued to organisations that achieve an average customer service rating of at least 4.5 out of 5 for three consecutive years.

Silke Buckley, Head of Training – International Operations, commented:

“We are delighted to announce our achievement of the Feefo Platinum Award, a recognition that highlights our commitment to excellence in aviation training. This award reflects the positive feedback received from our training participants, reinforcing our dedication to delivering high-quality programmes. We take pride in this accomplishment, and it motivates us to continue raising the bar in providing outstanding training experiences for aviation professionals around the globe.”

Matthew Margesson, Managing Director at CAAi, added:

“We are thrilled to uphold the prestigious Feefo Platinum Award. I commend our entire training team and instructors for their unwavering commitment and flexibility in supporting our delegates and partners with their training needs. The recognition from our delegates is a testament to the outstanding achievement of our efforts.”

Tony Wheble, CEO at Feefo, said:

“With customers continuing to build resilience in a time of economic uncertainty, we’re delighted to showcase thousands of our clients who are continuing to go above and beyond for each and every customer. The Trusted Service Awards have always been about recognising companies that go way beyond the norm in customer service and in turn receive great feedback from delighted customers. I look forward to seeing them continue to achieve next year and beyond.”

Feefo is a leading global customer review and insights platform on a mission to empower its clients to understand how their customers experience their products or services.

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