Electronic Licensing Systems

Adjust to a better way of regulating

Electronic Licensing is an online solution for managing aviation licences, from application submission to licencing production.

Designed in partnership with Aspeq, CAAi has developed a world-class electronic licensing system for the aviation sector.
Built on the latest Microsoft technology and with workflow functionality, aviation licensing has never been so efficient. Our system saves time and resources by automating licensing processes – reducing time and the administrative costs of managing licence applications.
Supports ICAO CE compliance
Affordable licensing IT solution
Used by the UK Civil Aviation Authority
Faster licence application processes

Enhanced Licensing Productivity
for Aviation Authorities

e-Licensing supports State aviation regulators in the effective issuance of all personnel licences, ratings and renewals across the entire spectrum of aviation requirements, in line with the international and national standards.
  • Complete management of the licensing process.
  • Fully traceable digital licensing means no paper processing.
  • Automated workflow processes to improve business efficiency and provide better customer service.
  • Ability to develop and manage licensing workflows without software developers.
  • Enhanced security and information tracking.
  • Full oversight for compliance and quality assurance.
  • Auditing capability ensures applications fully comply with regulatory requirements.
  • Manage performance metrics and reporting with real-time tracking of applications.
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Designed by a Regulator, for a Regulator

An end-to-end licensing system that supports all aviation regulatory functions.


  • Fewer application validation issues
  • Reduces applicant queries and contact time
  • Automated alerts keep the applicant updated on progress
  • Issue licences hassle-free (when it is safe to do so)
  • Low processing failure rates


  • Set the standard as an effective aviation regulator
  • Less staff time required
  • Process transactions efficiently
  • Modern dashboards for management reporting
  • Support industry by simplifying the licensing process
  • Licenses can be administered remotely around-the-clock
  • Helps maintain integrated records on Licensed individuals

Authority Board

  • Supports compliance with ICAO and other aviation agency standards
  • Improves customer satisfaction and the reputation of the authority
  • Eliminates unnecessary paperwork to reduce an authority’s environmental footprint
  • Staff process licences more efficiently, improving the authority’s human resource capacity.

ICAO Coordinator

  • Supports compliance ICAO Standards and Recommended Practices
  • Easily integrates with other safety systems for meaningful, accurate safety data.
  • Assurance that the licensing process satisfies ICAO Annexes, Critical Elements and Protocol Questions
  • Licensing workflows ensure optimum safety standards
  • Immediate access to real-time data to demonstrate compliance


  • An affordable future-proof licensing solution
  • Applicant fees are paid on time for low debtors
  • Excellent for credit control processes
  • Easily integrates with other finance systems for robust management intelligence and financial reporting

IT Support

  • Modern cybersecurity defences for a safe and secure solution
  • Cloud-based solution that supports digital strategy
  • Easily integrates with existing IT systems
  • System updates are agile and affordable
  • 24/7 technical support
  • Complies with GDPR, Information Security and legal provisions/Acts.

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Transform your Customer Experience

e-Licensing allows aviation regulators to deliver a modern online
customer experience focused on the needs of its industry and applicants.

Improve the quality and flexibility of personal experience when selecting and submitting application forms and documents, paying for assessments and accessing clear, up-to-date information on what each candidate is licenced to operate.

Simplicity and Ease of Use

The customer portal lets applicants easily navigate the full end-to-end process of licence application with support on-hand 24/7.


Compress application submission times, assessment response times by enabling automated document upload options and low-touch web and system navigation options.


Let trained staff facilitate navigation of regulation to ensure safe and accurate maintenance of all licence privilege for pilots and engineers.

Enhanced System Security

Our robust licensing system meets the highest cybersecurity international standards.
  • Secure online booking and payment solutions.
  • Secure protection of all customer information through high-level encryption.
  • Secure candidate portals to manage personal details.
  • Candidate identification verification processes.
  • Secure access to licence information by applicants and authorities.
  • Regulators can securely manage licence applications using workflows for each licence type.
  • Organisations can securely manage licence applications for their members.

We were looking for a cost-effective way to replace application forms with a simpler and more interactive online solution for our customers. e-licensing provided an intuitive solution for our end-users, allowing pilots to see quickly what they need to provide to support their applications. By plugging into our exam and medical systems, it allows users to see when they have met qualifying criteria and avoids our licence officers having to check for information.

An interface for training organisations and airlines allows the option for these organisations to prepare applications on behalf of their pilots, or to allow the pilots to manage the process themselves.

The adoption of e-licensing has been a major step in our wider journey to becoming a more digital regulator for the aviation industry.

Matt TaylorChief Information Officer - UK Civil Aviation Authority

Take Control of your Licence

Candidates and aviation training organisations can track the progress of their application online, check prerequisites and apply for licences on behalf of eligible students.
  • Quick, easy self-assessment for licence eligibility.
  • Submit all information online – no paper forms.
  • Complete an application over time while they are training.
  • Get information from training providers directly through the system.
  • Realtime applications tracking.
Real-time progress updates
Manage multiple student licences
First-time submission
“Am I ready” eligibility checklists

Ready to transform your licensing process?

How it Works
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Trusted in high stakes assessment and licensing across the globe

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UK Locations
Our Mailing Address Aviation House Gatwick Airport South West Sussex RH6 0YR T: +44 (0) 330 0224401 Our Registered Address Aviation House Beehive Ring Road Crawley West Sussex RH6 0YR
Malaysia Location
Malaysian Aviation Academy Department of Civil Aviation Jalan Pekeliling 2, 64050 Sepang Selangor, Malaysia T: +603 8777 9011
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