Service Quality

With the use of our bespoke surveys, CAAi experts can analyse the service quality and customers’ satisfaction with airports, airlines and holiday providers, as well as provide advice on the enhanced provision of services, consumer law and enforcement of consumer legislation.

Examples of recent work include
  • CAA passenger research: satisfaction with the airport experience: Heathrow, Gatwick and Stansted (end May 2013)
  • Evaluation of Airport Security Service Quality Measurement and rebate scheme
  • Guidance on the requirements of consumer law applicable to the sale and advertising of flights and holidays (end Mar 2013)
Key Contact

For more information or to discuss your requirements, please contact Jolanta Rekiel-Taylor

Learn more from our previous work
Case Studies
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UK Locations
Our Mailing Address Aviation House Gatwick Airport South West Sussex RH6 0YR T: +44 (0) 330 0224401 Our Registered Address Aviation House Beehive Ring Road Crawley West Sussex RH6 0YR
Malaysia Location
Malaysian Aviation Academy Department of Civil Aviation Jalan Pekeliling 2, 64050 Sepang Selangor, Malaysia T: +603 8777 9011
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