Our experts have unique knowledge of traffic and freight statistics as well as passenger travel habits and preferences. With over 50 years experience managing national passenger surveys throughout the UK, and more recently international experience auditing the ACI ASQ survey, we are best placed to support airlines, airports and other business partners when they customise their service offerings.
Our Assistance – Aviation Data & Intelligence 
Our unique methodologies can be applied to National Aviation Authorities and airports worldwide. Our services range from an initial research consultation to the complex design and set-up of a national airport study.

Our data and assessment services include:  

  • Passenger traffic and freight statistics (from UK airlines) and a wealth of information from departing air passengers
  • Passenger surveys and market assessments – we conduct airport surveys with annual sample sizes in excess of 100,000 interviews and conduct accurate market assessments including surface catchment analysis, network planning route assessments, behavioural, commercial and other demographic profiling studies
  • Theoretical and practical survey design, implementation and audit
  • Support in airport studies worldwide
  • Customised survey software tools including data capture suite, statistical route level weighting and end user data reporting

Examples of our work

  • ACI Airport Service Quality Survey audits (since 2013 and ongoing)
  • Annual and bespoke ASQ Surveys at UK airports (40 years’ experience and ongoing)
  • Flying on Business – a Study of the UK Business Air Travel Market (Nov 2011)
As an ICAO TRAINAIR PLUS corporate member, we provide extensive training for aviation professionals across the globe, covering all aspects of regulatory performance and compliance.

Based on UK, EASA, and ICAO international standards, our courses are quality assured by practising UK CAA Regulators – delivering training and professional development in a class of its own.

Our course specialisations include:

  • Safety and Risk Management
  • Design, Production and Maintenance
  • Regulation, Compliance and Monitoring
  • Airports, Air Traffic and Airspace
  • Aviation Security
  • Environment
  • Defence
  • Learning & Development

In addition to our open access course programme, we also deliver in-company and tailored training packages to suit an NAA’s exact requirements. Our training programmes focus on practical knowledge transfer using presentations, discussions, group exercises and practical application of theory to develop effective competencies, delivering results to individuals and organisations.

Get in touch

Speak to Jolanta about this service

Jolanta Rekiel-Taylor
Senior Manager – International Development | E: international@caa.co.uk
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UK Locations
Our Mailing Address Aviation House Gatwick Airport South West Sussex RH6 0YR T: +44 (0) 330 0224401 Our Registered Address Aviation House Beehive Ring Road Crawley West Sussex RH6 0YR
Malaysia Location
Malaysian Aviation Academy Department of Civil Aviation Jalan Pekeliling 2, 64050 Sepang Selangor, Malaysia T: +603 8777 9011
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