With the use of our bespoke surveys, CAAi experts can analyse the service quality and customers’ satisfaction with airports, airlines and holiday providers, as well as provide advice on the enhanced provision of services, consumer law and enforcement of consumer legislation.
Examples of recent work include
- CAA passenger research: satisfaction with the airport experience: Heathrow, Gatwick and Stansted (end May 2013)
- Evaluation of Airport Security Service Quality Measurement and rebate scheme
- Guidance on the requirements of consumer law applicable to the sale and advertising of flights and holidays (end Mar 2013)
For more information or to discuss your requirements, please contact Jolanta Rekiel-Taylor