Service Quality

With the use of our bespoke surveys, CAAi experts can analyse the service quality and customers’ satisfaction with airports, airlines and holiday providers, as well as provide advice on the enhanced provision of services, consumer law and enforcement of consumer legislation.

Examples of recent work include
  • CAA passenger research: satisfaction with the airport experience: Heathrow, Gatwick and Stansted (end May 2013)
  • Evaluation of Airport Security Service Quality Measurement and rebate scheme
  • Guidance on the requirements of consumer law applicable to the sale and advertising of flights and holidays (end Mar 2013)
Key Contact

For more information or to discuss your requirements, please contact Jolanta Rekiel-Taylor

Learn more from our previous work
Case Studies
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UK Locations

Our Mailing Address
Aviation House
Gatwick Airport South
West Sussex RH6 0YR
T: +44 (0) 330 0224401

Our Registered Address
CAA House 45-59
Kingsway London
WC2B 6TE

Malaysia Location

Malaysian Aviation Academy
Department of Civil Aviation
Jalan Pekeliling 2, 64050 Sepang
Selangor, Malaysia
T: +603 8777 9011