Consumer Protection

We can offer guidance on how states can ensure the rights of their air travellers and help protect the consumer’s money.

This support includes regulating the finances and fitness of travel organisers selling flights and package holidays, licensing airlines and enforcing European Council requirements in relation to their finances, nationality, liability of passengers for death or injury and insurance, enforcing certain other legal requirements and codes of practice for protection of airlines’ customers.

Key Contact

For more information or to discuss your requirements, please contact Jolanta Rekiel-Taylor

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UK Locations

Our Mailing Address
Aviation House
Gatwick Airport South
West Sussex RH6 0YR
T: +44 (0) 330 0224401

Our Registered Address
CAA House 45-59
Kingsway London
WC2B 6TE

Malaysia Location

Malaysian Aviation Academy
Department of Civil Aviation
Jalan Pekeliling 2, 64050 Sepang
Selangor, Malaysia
T: +603 8777 9011